1. Introduction

When you use our services, you're trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.

2. Information We Collect

2.1 Personal Information

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

• Name
• Email address
• Phone number
• Company name
• Address
• Payment information
• Location

3. How We Use Your Information

We may use the information we collect from you in the following ways:

• To provide, operate, and maintain our Service
• To improve, personalize, and expand our Service
• To understand and analyze how you use our Service
• To develop new products, services, features, and functionality
• To communicate with you, either directly or through one of our partners
• To process your transactions and send you related information
• To find and prevent fraud

4. Location Data Policy

Our application utilizes location information obtained from users’ mobile devices to enhance our logistics services. Specifically, we use this location data to enable our drivers to easily locate and pick up shipments from our consignors.

Our drivers (part of the Forward Logistics Platform Driver Mobile application users) access the location information to find the precise pickup locations of the consignors for shipments, ensuring efficient and timely service. This location might be the current location of the consignor or another landmark that might be typed and located using Google Maps.

5. Disclosure of Your Information

We may share your information in the following situations:

With Service Providers:

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.

For Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

For Legal Reasons:

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

We will not share your information with:

Third-Party:

We do not share location information with any third-party applications or systems. The data is used exclusively within our application to facilitate seamless and transparent logistics operations.

Affiliates:

We do not share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.

6. Security of Your Information

The security of your information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store to protect it from unauthorized access, destruction, use, modification, or disclosure.

However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure, and we cannot guarantee its absolute security.

7. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The right to access – You have the right to request copies of your personal information.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The right to erasure – You have the right to request that we erase your personal information, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal information, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

8. Data Retention and Deletion

Retention Policy

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Personal data related to your account is retained until your account is deleted or upon request for deletion. Transactional data is retained for legal, financial, or auditing purposes for the legally mandated retention period.

Deletion Policy

You can request deletion of your personal data at any time. Upon such requests, we will delete or anonymize your personal data, unless it is required to retain it for legal or operational purposes. To request data deletion, contact us at info@matrixet.com.

9. Commitment to User Privacy

We are committed to protecting your privacy and ensuring that your location information is handled responsibly and securely.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Conclusion

Your privacy is important to us, and we are committed to protecting your personal information. By using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.